MISSION
To acknowledge emotional currency as the greatest value in business (by the people for the people). We strive to reflect our core values and culture to our customers.
Value-proposition: We enrich lives and cultivate life’s experience
VISION
Be the epitome of customer-centricity in all we do and how we do it.
We as EPIA want to be the standard for excellence, efficiency, innovation and customer service among others. Not only do we want to be the standard in our industry but to the business at large in Namibia.
Our Value-proposition
We enrich lives and cultivate life’s experience.
OUR CORE VALUES
A
ccountability
C
ustomer-Centricty
E
fficiency
WHO WE ARE?
EPIA Financial Service (Pty) Ltd is a proudly Namibian financial services company aiming to build a footprint in Southern Africa and the greater African continent.
Established in 2022 to take advantage of black economic empowerment opportunities in the financial sector of Namibia, we are evolving into one of the widely recognised fund administrators in Namibia.
Through our robust administration platforms we deliver cost-effective and seamless customer service to members of retirement funds, trustees and employers looking for retirement solutions for their employees.
We desire to put our customers at the center and key focus of what we do. We recognize that without the customer we would not exist. Customer Centricity is our business focus.
OUR CULTURE & VALUES
We commit to our customers to lead by example, demonstrate our values from the top-down and be the standard in what we do and how we do it. In order to successfully achieve our strategic goals during this strategy period, we have to continuously develop our customer-centric culture and capabilities and ensure that we all understand our goals and the outcomes we want to achieve. Furthermore, we all, across the business, must live our values with the customer at the center of it all.
OUR STRATEGIC OBJECTIVES
Customer-Centricity: The ability to anticipate our customers ‘wants, needs and preferences.
Service Excellence: The ability to provide professional services with empathy, beyond our stakeholders’ expectations.
Efficiency: The ability to deliver timely and efficient services through our productive and skilled workforce, using latest technology.
Stakeholder Value Proposition: To deliver efficient and innovative services above our competitors.
Culture: Embracing and living the values of the organization on a daily basis.